Returns & Exchanges
We want you to love your KAYALI fragrance, but if you are not completely satisfied, we offer a hassle-free return policy within 30 days of purchase for products in their original packaging. Please note that for hygiene reasons, only unused or lightly tested items are eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Pack Your Fragrance
Carefully place the item in its original box and use the protective packaging provided to ensure the bottle arrives safely.
Ship It Back
Affix the pre-paid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the return, we will process your refund back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing